Essential information
Comments and Complaints
We hope you will be completely happy with your key protection policy and the service provided. But if you are not satisfied we would like to know about it.
If your complaint relates to Keycare in the first instance please contact:
Complaints, Keycare, 2a Westgate, Baildon, Shipley, West Yorkshire, BD17 5EJ.
Tel: 0845 303 0550. Fax: 01274 531 075. Email: complaints@keycare.co.uk.
Failing satisfaction with the final response to your complaint, you may ask the Financial Ombudsman Service to review your case by contacting:
Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR.
Tel: 0845 080 1800 Fax: 0207 964 1001 Email: complaint.info@financial-ombudsman.org.uk.
If your complaint relates to the Insurer in the first instance please contact:
The Chief Executive, Groupama Insurance Company, Groupama House, 24 – 26 Minories, London, EC3N 1DE.
Failing satisfaction with the final response to your complaint, you may ask the Financial Ombudsman Service to review your case by contacting:
Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR.
Tel: 0845 080 1800 Fax: 0207 964 1001 Email: complaint.info@financial-ombudsman.org.uk
Keycare and the Insurer are authorised and regulated by the Financial Services Authority. This can be checked on the FSA’s register by visiting the FSA website www.fsa.gov.uk/register, or by contacting the FSA on 0845 606 1234.
Financial Services Compensation Scheme (FSCS)
Keycare and the Insurer are covered by the FSCS, which is triggered when an authorised firm cannot meet its obligations. In this unlikely event you may be entitled to compensation from the scheme, depending on the type of insurance and circumstances of the claim. Most insurance contracts are covered for 90% of the claim. Full details are available at www.fscs.org.uk.
Recording Calls
All telephone calls to Keycare are recorded to:
• Provide a record of the instructions received from you.
• Help monitor quality standards and assist with staff training.
• Meet legal and regulatory requirements.
Data Protection
By providing your information you are consenting to Keycare contacting you by letter, telephone, fax, email or text message as part of our service in administering your policy. In contacting you, Keycare may also provide you with details of other promotions or services that may be of specific interest to you. The data held about you will not be disclosed to any third party organisation that is not associated with providing your policy.
View our Privacy Policy
