Welcome to AngelCare is Heaven sent....

How do I register with Card Care?

Once you have become an AngelCare member simply telephone Keycare's dedicated team on 0845 3034005. Be ready to provide us with the details of the cards you would like to register. Please tell us the type of card, the card issuer and your card number.

What should I do if my cards are lost or stolen?

In the event of loss or if your cards are stolen call our emergency helpline on 0845 3034005 where out dedicated team are ready to help you 24 hours a day, 365 days a year.

How soon can I obtain replacement cards?

Once your cards are reported lost or stolen. Keycare will inform your card issuer(s) immediately. You should receive replacement cards, usually within 7 days.

Can anyone use my details?

No. All your card details are stored in strict confidence. The only time that your details are accessed is when you request us to amend/update your details or carry out a loss report on your behalf. CPP's procedures conform to the 1998 Data Protection Act.

Are there any charges?

Card protection is provided as an integral part of your AngelCare policy. Once the annual premium has been received, no additional charges will be made throughout that period.

What if I want to cancel?

If you wish to cancel any card registered with us please telephone our Customer Service helpline on 0845 3034005 who will arrange this immediately for you.

CIFAS

A short explanation about CIFAS - the UK's Fraud Prevention Service.

What is CIFAS?

CIFAS is a system for preventing fraud. It allows member organisations to exchange details of applications and accounts for products and services which are believed to be fraudulent.

How does CIFAS work?

When a CIFAS member identifies a fraud, a warning is placed against the address or addresses linked to the application or account. The CIFAS warning therefore appears on the record of any person who has a link with the address. The warning does not mean the address has been blacklisted or the individuals living there are suspected of fraud. It means extra precautions
should be taken to ensure the application or account that has prompted the check of the address is genuine and this protects the address from further misuse.

How does CIFAS protect you?

If your address has been misused, the CIFAS warning prevents your address from further misuse. In order that CIFAS organisations can ensure the validity of any application, you may experience a delay in your application being processed. However, this ensures that your address and other identification details will not be used by fraudsters.