Welcome to AngelCare is Heaven sent....

AngelCare is an innovative new product from Keycare which provides you with a variety of Lifestyle Protection Benefits. Although the protection of keys remains at the core of this new product, the benefits have been enhanced to ensure minimal convenience to you following loss or theft of your keys.

Protect your loved ones too
As an existing AngelCare member you can provide peace of mind and protection for your loved ones residing at the same address as you. To purchase additional fobs contact our customer services team on 0845 3034005 or purchase on-line.

AngelCare Policy Summary

Download our Terms of Business Agreement

Download our Policy Summary

View our Complaints Policy

 

About this Policy Summary

This is a summary of the policy and does not contain the full terms and conditions of the cover, which are to be found in your policy schedule. It is important that you read the policy document carefully.

Membership and Insurance Provider

AngelCare membership is provided by Keycare Limited, Registered Office, 2a Westgate, Baildon, Shipley, West Yorkshire BD17 5EJ.

This insurance is underwritten by AIG UK Limited which is authorised and regulated by the Financial Services Authority (FSA number 202628). This information can be checked by visiting the FSA website (www.fsa.gov.uk/register). AIG UK Limited is a member of the Association of British Insurers and a member company of American International Group, Inc. Registered in England: company number 1486260. Registered address: The AIG Building, 58 Fenchurch Street, London, EC3M 4AB.

The Product

The annual level of cover provided by AngelCare is £2,500 per registered key fob for the recovery and replacement of lost or stolen keys and to meet the cost of replacement keys, locks and locksmith charges.

Significant Features and Benefits

  • 90% of reported keys attached to the AngelCare fob are reunited with their owners
  • Emergency helpline available 24 hours a day, 365 days per year
  • Annual protection for replacement locks, keys and locksmiths’ charges up to £2500
  • No inner limit on call out charges for locksmiths
  • Access to nationwide network of locksmiths
  • No Claims Discounts on main or motor policy not effected
  • No excess to pay
  • Any keys attached to the AngelCare fob are covered
  • Nationally recognised retail discount card which provides access to thousands of retail savings and benefits
  • Overnight accommodation up to the value of £250 if you are stranded as a result of losing your keys or having them stolen
  • Text messaging service which will alert you when your keys have been found
  • Help and reassurance from our team should you become a victim of crime
  • The retrieval of data stored on your mobile phone
  • The immediate deactivation and replacement of lost or stolen debit/credit cards
  • Access to a confidential helpline should you have concerns about the theft or possible theft of your identity

 

Significant Exclusions and Limitations

  1. The key fob must have been lost or stolen from the Fob holder or a member of the Fob holder’s immediate family residing at the Fob holder’s address (or where the Fob holder is a company, by an authorised employee of the Fob holder). Full details can be found under ‘Key Fob’ paragraph 5, in the Key Care terms and conditions of your policy schedule.
  2. No keys shall be deemed to be irrecoverably lost until 3 days after the loss is reported to Keycare. After that time a claim can be made. Full details can be found under ‘Claims’, paragraph 10, in the Key Care terms and conditions of your policy schedule.
  3. AngelCare cover is subject to the key fob being attached to the keys at the time of loss or theft of your keys. Full details can be found under ‘Key Fob’, paragraph 4, in the Key Care terms and conditions of your policy schedule.
  4. Replacement of locks considered to have been previously damaged prior to the loss or theft of keys is excluded. Full details can be found under ‘Claims’, paragraph 15, in the Key Care terms and conditions of your policy schedule.
  5. The maximum number of keys which can be claimed for is 3 keys per lock. Full details can be found under ‘Claims’, paragraph 14, in the Keycare terms and conditions of your policy schedule.
  6. Card protection cover is subject to the member being a permanent UK resident aged 18 or over. Full details can be found under ‘Conditions’ in the Card Care terms and conditions of your policy schedule.

Duration of contract

Your AngelCare membership runs for a period of one year from the inception of the membership. Cover is for the period stipulated in your policy schedule and then for any subsequent period for which we accept your renewal premium. Full details can be found under ‘Cover’, paragraph 1, in the terms and conditions of your policy schedule.

Right of Cancellation

You have the right to cancel your AngelCare membership if you decide that this is no longer appropriate for you. Subject to no claims being made, cancellation will be effected only within the period 14 days from the date noted on your membership letter. A full refund of any premium paid will be made

Contacting Us

This product is administered by Keycare Limited. Should you wish to contact us in respect of any general or sales enquiry or wish to notify us of any amendments or claim, please contact us in writing: Keycare Limited, 2a Westgate, Baildon, Shipley, West Yorkshire, BD17 5EJ or telephone us on 0845 3034005, or visit our website www.keycare.co.uk.

Making a Claim

Your AngelCare membership operates on a direct billing basis where an approved locksmith is appointed by Keycare. Members are required to retain all receipts for new locks, locksmith charges, and car hire and transportation costs. Such receipts should be made available at the request of Keycare Limited. Full details can be found under ‘Claims’, paragraph 9, in the Key Care terms and conditions of your policy schedule.

Complaints

Every effort is made to ensure that you receive a high standard of service, if you are not satisfied with the service you have received, you should contact: Complaints Department, Keycare Limited, 2a, Westgate, Baildon, Shipley, West Yorkshire, BD17 5EJ. Telephone 01274 599117 or visit our website www.keycare.co.uk. To help us deal with your comments quickly, please quote the Fob Number and/or Claim Number and the name of the Member.

We will do our very best to resolve any difficulty directly with you, but if we are unable to do this to your satisfaction you may be entitled to refer any dispute to the Financial Ombudsman Service if you are an eligible complainant (that is an individual or a small business with a turnover of less than one million pounds per year) who will review your case. The address is: The Financial Ombudsman Service, South Quay Plaza, 183, Marsh Wall, London, E14 9SR. www.financial-ombudsman.org.uk. If you make a complaint, your right to legal action against us is not affected.

Financial Services Compensation Scheme (FSCS)

We are covered by the FSCS. You may be entitled to compensation from the scheme if you are an individual or a small business with a turnover of less than one million pounds per year and we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit. Further information about compensation scheme arrangements is available from the FSCS. www.fscs.org.uk