Leaders in the field of key recovery & replacement

Corporate

FAQ's

Administration

Q01 Is my key fob registered with your company? The reason I ask is because on the reverse of the key fob it states (IF REGISTERED), please confirm?

Q02 I already have a key fob, can I purchase additional fobs for other members of my family?

Q03 I have purchased an additional keyfob for my partner at the same address – why does each keyfob have a different number?

Q04 Can I purchase an extra keyfob for a family member at a different address?

Q05 Are just my car keys covered as I received my fob through my motor insurer?

Q06 My house/ car keys have been stolen from my handbag. If I make a claim for replacement locks will this affect my no claims discount on my home/motor insurance policies?

Q07 I am due to purchase a new car soon. Do I need to ring and let you know the new car registration details?

Q08 How many keys can I attach to my keyfob?

Q09 What excess do I need to pay?

Q10 Do you cover immobilisers?

Claims

Q01 How do I make a claim?

Q02 How many times a year can I make a claim?

Q03 If I lock myself out of my car at night will assistance be provided?

Q04 If my keys are lost/stolen whilst on holiday can I make a claim?

Q05 Can I hire a car from any car firm?

Q06 With regard to using public transport what is reasonable costs?

Q07 If I am stranded together with my family (or friends), does public transportation costs cover all occupants of the vehicle?

Q08 What is meant by “pay and claim”?

Q09 Do I need to pay the finder the £10 reward?

Q10 How are my keys returned?

Administration

Q01 Is my key fob registered with your company? The reason I ask is because on the reverse of the key fob it states (IF REGISTERED), please confirm?

A) Yes, your keyfob is registered with Keycare and we have allocated to you as fobholder your own unique identifying number. This has been posted to you accompanied by your membership letter and membership guide and this confirms the annual period of your membership.

Q02 I already have a key fob, can I purchase additional fobs for other members of my family?

YES. Just telephone the number on the reverse side of your Key Fob and speak to one of our Customer Service Advisers who will be happy to assist you. Please note that additional fobs can only be sold where family members reside at the same address as you.

Q03 I have purchased an additional keyfob for my partner at the same address – why does each keyfob have a different number?

A) Each fob is registered to one member i.e. fobholder. Should a member ask for more than one keyfob a new keyfob id registered. This allows each member to receive the full benefits from the annual period of cover per registered keyfob.

Q04 Can I purchase an extra keyfob for a family member at a different address?

A) No, only for the same address.

Q05 Are just my car keys covered as I received my fob through my motor insurer?

A) You can attach your keyfob to as many keys as you like e.g. car, house, garage, office and they all will be covered up to 3 keys per lock. Cover is provided subject to your Keycare membership being in force at the time of loss and registered with Keycare Limited.

Q06 My house/ car keys have been stolen from my handbag. If I make a claim for replacement locks will this affect my no claims discount on my home/motor insurance policies?

A) No, Keycare does not seek a contribution from your household/motor insurers so your no claims discount is not affected.

Q07 I am due to purchase a new car soon. Do I need to ring and let you know the new car registration details?

A) No. All you need to do is add your new car keys to your keyfob and you will be covered.

Q08 How many keys can I attach to my keyfob?

A) As many as you choose bearing in mind the level of insurance cover.

Q09 What excess do I need to pay?

A) There is no excess on your Keycare membership.

Q10 Do you cover immobilisers?

A) Yes. We cover the cost of the replacing lost or stolen handsets for vehicle immobilisers and/or alarms up to a maximum of one per year.

Claims

Q01 How do I make a claim?

A) if the keys attached to the key fob are lost and remain lost for a period of 3 days, a claim can be submitted by contacting the Keycare Emergency Helpline on 0845 3030550. If keys are stolen a claim can be made immediately. Keycare works on a pay and claim basis and therefore all original receipts for costs incurred due to lost or stolen keys must be retained. Such receipts should be made available at the request of Keycare Limited. Once Keycare validates the claim, subject to the claim limit, a cheque will be sent to you as the fob holder.

Q02 How many times a year can I make a claim?

A) You can make an unlimited number of claims up to the maximum limits per registered keyfob.

Q03 If I lock myself out of my car at night will assistance be provided?

A) Yes, you can ring the customer helpline (noted on the reverse of your keyfob) 24 hours, 365 days a year and assistance will be provided on a pay and claim basis with Keycare validating the claim within 24 hours.

Q04 If my keys are lost/stolen whilst on holiday can I make a claim?

A) All claims whether lost or stolen whilst in the European Union are covered subject to the keys being attached to the keyfob at time of loss and registered with Keycare. You will have to arrange for a locksmith to attend the scene as the Keycare locksmith network only covers UK.

Q05 Can I hire a car from any car firm?

A) Yes, but it is on a pay and claim basis and you must obtain authorisation from Keycare first obtain a VAT receipt from the car hire company. The vehicle must be of no higher capacity than 1600cc and the maximum period of cover is 3 days commencing immediately upon the loss or theft.

Q06 With regard to using public transport what is reasonable costs?

A) Each Claim will be assessed individually. The member has a duty to minimise their costs but not to the extent that they incur undue hardships. For long journeys the normal mode of transport would be a bus of train. For short journeys a taxi would be acceptable. All receipts/tickets must be retained.

Q07 If I am stranded together with my family (or friends), does public transportation costs cover all occupants of the vehicle?

A) Cover is available for the fobholder (member) only. However, if a hire car is agreed then passenger’s costs would be included by default but each claim is dealt with on its own merit. If a train ticket was agreed this would be for the member only.

Q08 What is meant by “pay and claim”?

A) Pay and claim means that you are requested to make all initial payments for work carried out and reasonable transportation costs. Appropriate receipts must be retained and made available at the request of Keycare Limited.

Q09 Do I need to pay the finder the £10 reward?

A) No. The reward will be sent directly by Keycare Limited to the person who found your keys.

Q10 How are my keys returned?

A) Keycare have the facility to return keys to Keycare for onward transmission to you should that be the best course of action.

features & benefits

Keycare provides much more than just key recovery and replacement. It is a 24 hour assistance service plus a valuable protection against the cost of sorting out the required work which may result from having keys lost or stolen.

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looking after your keys

Car thieves are increasingly trying new methods of car crime. This means them stealing the keys to the car first. Burglars have been know to break into houses and offices just to steal car keys. find out more >>

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