FAQs
This section provides the answers to the questions we are asked the most. If you cannot find the answer you are looking for please call us on 0845 303 0550.
Please click on the relevant product name to find the answer to your question.
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Q01 Can I purchase an extra key fob for a family member?A01 Yes. Just telephone the number on the reverse side of your key fob and speak to one of our Customer Service Advisers who will be happy to assist you. Please note that additional fobs can only be purchased for family members who reside at the same address as you.
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Q02 Are all my keys covered?A02 You can attach your key fob to as many keys as you like, including car, house, garage and office and they all will be covered up to 3 keys per lock. Cover is provided subject to your Keycare membership being in force at the time of loss and your key fob being registered with Keycare Limited.
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Q03 How many times a year can I make a claim?A03 You can make an unlimited number of claims up to the annual maximum limit per registered key fob.
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Q04 How will my claim be paid?A04 Where an approved locksmith is appointed by Keycare the locksmith will be paid directly by Keycare. Where Keycare has authorised car hire use, or overnight accommodation, any payment will initially need to be made by you. The receipt should then be submitted to Keycare for a refund. Where reasonable and justified public transportation costs and taxi fares are incurred, you are required to make initial payment and then submit your receipt to Keycare for a refund.
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Q05 Do I need to pay the finder the £10 reward?A05 No. The reward will be sent directly by Keycare Limited to the person who found your keys.
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