FAQs
This section provides the answers to the questions we are asked the most. If you cannot find the answer you are looking for please call us on 0845 303 0550.
Please click on the relevant product name to find the answer to your question.
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Q01
Can extra key fobs be purchased for additional sets of business keys?
A01The maximum number of key fobs automatically provided per membership is 20. Additional fobs can be purchased by contacting Keycare on 0845 303 4027.
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Q02 Are all keys covered?A02 Only business keys are covered. As many keys as you like can be attached including office, company car, alarm etc with no restriction to the number of keys covered per lock. Cover is provided subject to the KeyGuard membership being in force at the time of loss and the key fob being registered with Keycare Limited.
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Q03 How many claims can be made a year?A03 An unlimited number of claims can be made up to the cover limit as stated in your policy schedule.
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Q04 How will claims be paid?A04 Where an approved locksmith is appointed by Keycare the locksmith will be paid directly by Keycare. Where Keycare has authorised car hire use, or overnight accommodation, any payment will initially need to be made by you. The receipt should then be submitted to Keycare for a refund. Where reasonable and justified public transportation costs and taxi fares are incurred, you are required to make initial payment and then submit your receipt to Keycare for a refund.
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Q05 Will the company be responsible for paying the finder the £10 reward?A05 No. The reward will be sent directly by Keycare to the person who found the missing keys.
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