FAQ's
Administration
Claims
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Administration
| Q10 Do you cover immobilisers? |
| A) Yes. We cover the cost of the replacing lost or stolen handsets for vehicle immobilisers and/or alarms up to a maximum of one per year. |
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Claims
| Q01 How do I make a claim? |
| A) if the keys attached to the key fob are lost and remain lost for a period of 3 days, a claim can be submitted by contacting the Keycare Emergency Helpline on 0845 3030550.
If keys are stolen a claim can be made immediately. Keycare works on a pay and claim basis and therefore all original receipts for costs incurred due to lost or stolen keys must be retained. Such receipts should be made available at the request of Keycare Limited. Once Keycare validates the claim, subject to the claim limit, a cheque will be sent to you as the fob holder. |
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| Q04 If my keys are lost/stolen whilst on holiday can I make a claim? |
| A) All claims whether lost or stolen whilst in the European Union are covered subject to the keys being attached to the keyfob at time of loss and registered with Keycare. You will have to arrange for a locksmith to attend the scene as the Keycare locksmith network only covers UK. |
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| Q05 Can I hire a car from any car firm? |
| A) Yes, but it is on a pay and claim basis and you must obtain authorisation from Keycare first obtain a VAT receipt from the car hire company. The vehicle must be of no higher capacity than 1600cc and the maximum period of cover is 3 days commencing immediately upon the loss or theft. |
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| Q06 With regard to using public transport what is reasonable costs? |
| A) Each Claim will be assessed individually. The member has a duty to minimise their costs but not to the extent that they incur undue hardships. For long journeys the normal mode of transport would be a bus of train. For short journeys a taxi would be acceptable. All receipts/tickets must be retained. |
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| Q08 What is meant by “pay and claim”? |
| A) Pay and claim means that you are requested to make all initial payments for work carried out and reasonable transportation costs. Appropriate receipts must be retained and made available at the request of Keycare Limited. |
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| Q10 How are my keys returned? |
| A) Keycare have the facility to return keys to Keycare for onward transmission to you should that be the best course of action. |
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