Customer Reviews

Whether they have car key cover or cover for house keys putting your customer first is key !!!

Your customer is important to us and that is why we will always put them first. Keycare will always provide your customer with an excellent standard of service whether they have car key cover or protection for any of their other keys.

Every person in the Keycare team gives expert and specialist advice on key protection and consequently we give a high level of customer care and provide a fast and easy to access responsive service.

 

Customers are loyal when it comes to key cover

We are proud of the reputation we have for our service and results from a customer loyalty survey in the second quarter of 2017 demonstrate this. The survey returned an amazing Net Promoter Score of 86.5!

Many customers like to provide us with many positive reviews and you can read their comments below.

Incredible!

“I liked the speediness at which I received my cheque. I sent the receipts in Wednesday and received payment on Saturday, incredible!”

Mr R, London
11th October 2017

Professional service

“Excellent Service, polite and professionally dealt with, prompt payment within 3 days of receipt submission”.

Mr C, Peterhead
20th June 2017

Fantastic Support

“Fantastic support and speedy conclusion for a lost set of keys”

Mrs C, Gillingham
17th January 2017

Highly recommended

Excellent claims service, highly recommended!

Mr P,
21st December 2016

Exceptional service

Help and assistance from your company has been exceptional and helped me enormously in difficult circumstances. Many thanks

Mrs B, Heathfield
21st November 2016

Very helpful

Insurance for lost keys – “Excellent service, very helpful on the phones”

Dr. F, Gwynedd
5th November 2016

Everything happened according to plan

I sent in the claim the day following the receipt of the new key. The cheque arrived by return of post. You can’t do better than that! I was also favourably impressed by the helpfulness, politeness and knowledge of your staff. Thank you. I will be more than happy to recommend your services to anyone who might require them.

Mr R
18th October 2016

High quality customer service

I am very impressed by the high quality of your customer service. Very pleasant and efficient contact staff.

Mr B, Fife
17th October 2016

Your service was very easy to use

Your service was very easy to use and makes life a lot easier.  The level of service you provided me was second to none and would recommend Keycare to anyone.

From the day I lost my car key you have been very helpful and put my mind at rest. Well done

Mr P
18th September 2016

Cannot recommend you highly enough

Your staff, service and response time is the best I have ever received from any company I have dealt with. I cannot recommend you highly enough, I have told all my friends and relatives about you. Thank you once again.

Mrs A
27th July 2016

The type of service you would like but rarely get

A big thank you for such fantastic service. I have just received my cheque today, only posted my claim on Friday pm got it Tuesday am.

Mrs W
16th May 2016

So glad we took out the insurance with Keycare

Thank you for the excellent way you treat your customers.

My wife and I had a break-in and our keys were stolen. I sent the claim form in and was paid out by you within days, what a relief .We are so glad we took out the insurance with Keycare. What a shame so many other insurance firms don’t act like you. I can only say thank you so very much. We will be recommending you to all our friends.

Mr C
12th May 2016

First Class Service

I have taken membership for my wife today and have recommended membership to friends. Received a cheque today. Thank you very much.

Mr K
29th April 2016

Delighted with fast and efficient service

Just a short to note to say how absolutely delighted we are with the fast and efficient service. If all organisations were as good as yourselves the world would be a far better place. We will recommend Keycare to all we come across. Thank you once again.

Mr R
25th March 2016

Highly recommended customer service

Claim handled with care and compassion, smooth service from beginning to end. Excellent!

Mr R
2nd March 2016

The best insurance I have

After losing my key I was so worried as I needed my car for work. I didn’t need to worry. One phone call and I was back on the road. Keycare were so helpful. I will be using these for all the family. The best insurance I have.

Mr P
21st February 2016

Great service

Keycare was very helpful and extremely fast in processing my claim. They explained the claim process and I got the cheque within couple of days after posting the claim.

Mr J
13th January 2016

Excellent!!!

I would like to say how very, very quickly you have responded to my claim EXCELLENT. The service you have given me again has been excellent and I would definitely recommend Keycare to anyone. Your company are a great credit and I will be more than happy to stay with you in the future. Many, many thanks again.

Mr F
2nd December 2015

Very efficient staff

I highly commend the staff at Keycare. I lost my key and within a few days I had a new one thanks to the very efficient staff. I had no problem with getting my money refunded. Thank you

Mrs W
29th September 2015

So impressed

I was so impressed with the speed in which you reimbursed my money for my replacement car key. Many companies give promises but don’t comply. Keycare did!  Thank you for making it so easy for me.

Mrs G
18th September 2015

Unbelievable service

I would like to commend you on your excellent, magnificent, unbelievable service offered to the public.

We took out breakdown cover with GEM and we were provided with Keycare fobs for our keys. Foolishly we did not renew the Keycare cover when the first year ran out.

I received a text from my daughter – “I’ve lost my keys!” This included at least 2 car keys, our house key and her university flat keys!! The post came, including a letter addressed to my daughter from Keycare! Within 40 minutes she had her keys back.

Keycare could have said sorry you didn’t renew, but no, when the call came, which was at least 4pm the previous day, (the last time my daughter had them in her possession). A letter was written, dispatched and delivered to our home address. (Great team work by Keycare and the Post Office), giving us the news that the keys had been found and we had the opportunity to renew to receive further cover for one year and get our keys back instantly. Thank you SO much.

We will be recommending your company/product to everyone.

Mrs D
10th August 2015

Effortless and efficient operation

May I express my thanks to all the people I have had contact with in regards to my recent claim. From start to finish the whole process was properly explained and all in a friendly manner.

I had only had the fob for a couple of weeks before my keys were stolen and getting replacement keys and locks at both my house and car was really straightforward and carried out without delay. Lorraine who called was most polite and helpful to myself and my wife and locks were changed within house, which eased our anxiety at a stressful time. Thanks once again for an effortless and efficient operation.

Mr D,
9th July 2015