Complaints

How we handle complaints

If you are not satisfied with our service at any point please contact us and we will do our very best to handle any issues or help work through any problems or queries you have.

If you have a complaint relating to your Keycare policy, you can contact:

Complaints
Keycare, 2-3 Quayside House
Quayside, Salts Mill Road
Shipley
West Yorkshire
BD18 3ST

Tel: 0345 303 0550
Fax: 0845 075 6180
Email: complaints@keycare.co.uk

If You are dissatisfied with the final response to Your complaint, You may ask the Financial Ombudsman Service to review Your case by contacting:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Tel: 0800 023 4567 for people phoning from a “fixed line” (for example a landline)
Tel: 0300 1239 123 for mobile phone users who pay a monthly charge for calls to numbers starting 01 or 02
Fax: 0207 964 1001
Email: complaint.info@financial-ombudsman.org.uk
Web: www.financial-ombudsman.org.uk

Contacting the Financial Ombudsman Service at any stage of Your complaint will not affect Your legal rights.